Shipping Information

At Pure Strand Hair, we strive to ensure that your orders are processed and delivered to you in a timely manner. Below are details about our shipping processes and policies:

Order Processing Time:

All orders are processed and shipped within 24 business hours of payment confirmation. Orders placed before 2 p.m. EST will ship the same day, provided there are no issues with payment.

Shipping Methods:

We provide FREE SHIPPING through USPS for all U.S. orders. Tracking information is provided for all shipments, allowing you to monitor the status of your package.

Delivery Timeframe:

Once your order has shipped, you can typically expect to receive your package within 3-5 business days. We also offer faster shipping options during checkout for those who need their orders expedited.

Shipping Limitations:

Please note that we do not ship on weekends. Additionally, while we strive to ensure prompt delivery, we are not responsible or liable for lost or stolen packages, or for any delays in shipping caused by the carrier, holidays, or adverse weather conditions.

Communication and Support:

If there is any delay on our end in processing or shipping your order, we will contact you to make other arrangements. Alternatively, you may choose to have your order refunded without any penalties.

If you have any further questions or concerns about our shipping processes, please don't hesitate to contact our customer support team at support@purestrandhair.com

Thank you for choosing Pure Strand Hair!